WELL ERA INC. ("WELL ERA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, process, maintain, disclose, and protect personal information when you visit our website, contact us, submit an inquiry, schedule an appointment, participate in a consultation, purchase products or services, receive treatments, communicate with us, or otherwise interact with WELL ERA.
By accessing or using our website or voluntarily providing information to WELL ERA, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies to our website and general business operations. Certain health or medical information may also be governed by additional privacy notices, consent forms, authorizations, medical privacy requirements, or applicable state or federal law.
Depending on how you interact with WELL ERA, we may collect the following categories of information.
We may collect information such as:
We may collect information relating to:
When appropriate for the services we provide, we may collect information including:
We may collect or create photographs, videos, scans, or other visual documentation for purposes such as:
Public or promotional use of identifiable client images is addressed separately in this Privacy Policy.
We may collect and maintain communications made through:
We may collect information relating to:
Payments and financing may be processed by independent payment processors or financing providers.
WELL ERA may receive information regarding the status of a payment, transaction, financing application, balance, refund, or approval.
Payment card or financial information may be collected and processed directly by third-party financial service providers rather than stored directly by WELL ERA.
When you visit our website, certain information may be collected automatically, including:
WELL ERA may use personal information for legitimate business, treatment, safety, administrative, and legal purposes, including to:
We may also use aggregated or de-identified information for legitimate operational, analytical, quality improvement, statistical, or business purposes where permitted by law.
Certain information provided to WELL ERA may be considered sensitive personal information under applicable law.
Health-related information may be collected when reasonably necessary for client safety, treatment evaluation, consultation, treatment planning, provision of services, treatment documentation, professional oversight, legal compliance, or other legitimate purposes.
Where applicable law requires consent before processing particular sensitive information, WELL ERA will obtain the consent required by law.
WELL ERA does not sell sensitive health information for monetary consideration.
WELL ERA may take or maintain photographs, videos, scans, or other visual records when reasonably appropriate for treatment documentation, treatment planning, monitoring progress, professional consultation, safety, quality assurance, or maintaining client records.
Internal treatment documentation is separate from authorization for advertising, social media, or promotional use.
WELL ERA will obtain any separate authorization required by applicable law before using an identifiable client's image, photograph, video, testimonial, voice, or likeness for public advertising, social media, promotional campaigns, or other external marketing purposes.
A client's refusal to authorize marketing or promotional use does not prevent WELL ERA from creating or maintaining legitimate treatment records when such records are permitted or required by law.
A request to discontinue marketing use of an image does not necessarily require WELL ERA to destroy underlying treatment documentation or records that WELL ERA is legally permitted or required to maintain.
WELL ERA may disclose personal information when reasonably necessary to provide services, conduct legitimate business operations, maintain our systems, comply with applicable law, or protect our rights.
Information may be disclosed to authorized persons or organizations including:
Such providers may process information to the extent reasonably necessary to perform services for or on behalf of WELL ERA, subject to applicable contractual and legal obligations.
WELL ERA may also preserve, use, or disclose information when we reasonably believe doing so is necessary or appropriate to:
When you voluntarily provide WELL ERA with your mobile telephone number and consent to receive text messages, WELL ERA may send messages consistent with the consent you provided.
Messages may include:
Message frequency varies.
Message and data rates may apply.
Consent to receive promotional SMS or text messages is not a condition of purchasing any product or service from WELL ERA.
You may opt out of applicable text messages at any time by replying STOP.
For assistance, reply HELP or contact WELL ERA directly.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
WELL ERA does not sell mobile telephone numbers, SMS opt-in information, or text messaging consent.
Mobile telephone numbers and SMS consent information will not be provided to third parties or affiliates for their independent marketing or promotional purposes.
Service providers that assist WELL ERA with messaging, scheduling, communications, customer service, or technical infrastructure may process information only as reasonably necessary to provide those services on behalf of WELL ERA.
If you elect to receive promotional email communications, WELL ERA may send information regarding:
You may unsubscribe from promotional email communications using the unsubscribe mechanism contained in the applicable communication.
Unsubscribing from promotional communications does not necessarily prevent WELL ERA from sending communications reasonably necessary for:
WELL ERA and service providers acting on our behalf may use cookies, pixels, analytics tools, advertising technologies, and similar technologies in connection with our website.
These technologies may be used to:
Third-party analytics or advertising technology providers may receive technical information such as:
SMS opt-in information and text messaging consent are not shared with advertising providers for their independent marketing or promotional purposes.
Where applicable law provides a right to opt out of certain targeted advertising or other qualifying processing, eligible individuals may exercise those rights as provided by applicable law.
WELL ERA may use independent third-party companies for:
These providers may collect information directly from you and process that information according to their own privacy policies, contractual terms, underwriting criteria, and security practices.
WELL ERA may receive transaction-related information necessary to administer a purchase, account, financing arrangement, payment, refund, or outstanding balance.
Independent payment and financing providers are responsible for their own services and independent privacy practices to the extent provided by applicable law.
WELL ERA uses administrative, technical, organizational, and physical safeguards that we consider reasonably appropriate for the nature of the information maintained and the operation of our business.
We seek to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic communication, network, database, cloud platform, storage system, or method of electronic transmission can be guaranteed to be completely secure.
WELL ERA therefore cannot guarantee absolute security of information transmitted electronically or maintained by third-party technology providers.
Users should avoid transmitting highly sensitive or urgent information through unsecured email, social media, website chat, or other unsecured communications unless specifically instructed otherwise.
WELL ERA may retain personal information for as long as reasonably necessary or permitted for legitimate purposes, including:
Different types of information may be subject to different retention periods.
WELL ERA may preserve information beyond its ordinary retention period when reasonably necessary or permitted because of:
A request to delete personal information does not require WELL ERA to delete information that WELL ERA is permitted or required to retain under applicable law.
Depending on applicable law, your residency, the nature of the information involved, and whether a particular privacy law applies to WELL ERA, you may have certain rights regarding your personal information.
These rights may include the right to request:
Privacy rights are not absolute and may be subject to applicable legal exceptions, limitations, verification requirements, and record-retention obligations.
WELL ERA may deny, limit, or modify a request to the extent permitted by applicable law, including where information is reasonably necessary to:
To protect client privacy and prevent unauthorized access, WELL ERA may take reasonable steps to verify the identity or authority of a person submitting a privacy request.
We may request additional information reasonably necessary to verify a request.
WELL ERA may decline to disclose, modify, or delete information when we cannot reasonably verify the identity or authority of the requesting person or when applicable law permits or requires us to retain the information.
Where applicable law gives you the right to appeal WELL ERA's decision regarding a privacy request, you may submit an appeal using the contact information at the end of this Privacy Policy.
Please identify your request as:
Privacy Appeal
Qualifying appeals will be reviewed and handled in accordance with applicable law.
Our website or communications may contain links to independent third-party websites or services, including:
WELL ERA does not control independent third-party websites, services, privacy policies, security measures, content, or business practices.
Your interaction with an independent third party may be governed by that organization's own privacy policy and terms.
We encourage users to review the applicable policies before providing personal information to an independent third-party service.
WELL ERA's website is intended for a general adult audience and is not directed toward children under 13.
WELL ERA does not knowingly collect personal information online directly from children under 13 except where collection is permitted by applicable law and appropriate parental or legal guardian involvement has been obtained when required.
Certain information handled in connection with WELL ERA's services may be subject to additional state or federal health-information privacy requirements.
If WELL ERA, an affiliated or participating medical provider, or another healthcare entity is subject to HIPAA, the Texas Medical Records Privacy Act, or another applicable medical privacy law, protected information will be handled according to the requirements applicable to that entity and information.
Where required, a separate Notice of Privacy Practices or other medical privacy notice may apply.
This website Privacy Policy does not replace any Notice of Privacy Practices that applicable law requires a healthcare provider to maintain.
If there is a conflict between this general Privacy Policy and a legally applicable medical privacy notice concerning protected health information, applicable law and the legally required medical privacy notice will control.
Information may be transferred or disclosed as permitted by applicable law in connection with a proposed or completed:
Any transfer of personal information remains subject to applicable legal requirements.
SMS opt-in data and consent will remain subject to the mobile information protections described in Section 6.
Nothing in this Privacy Policy requires WELL ERA to delete, alter, conceal, or destroy records that WELL ERA is legally permitted or required to maintain.
WELL ERA may preserve, access, review, or disclose information when reasonably necessary and permitted by law to:
WELL ERA may modify this Privacy Policy from time to time to reflect changes in:
The current version will be made available on our website and identified by the "Last Updated" date above.
Where applicable law requires additional notice or consent concerning a material change, WELL ERA will provide such notice or obtain such consent as required.
Questions or requests concerning this Privacy Policy may be directed to:
WELL ERA INC.
11661 Preston Rd #170
Dallas, TX 75230
United States
Phone: (214) 238-6896
Email: hello@equanimity.today
Website: wellera.com
Copyright © 2026 WELL ERA - All Rights Reserved
11661 Preston Rd #170, Dallas, TX 75230 | (214) 238-6896 | hello@wellera.com
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